Frequently Asked Questions
Q1: Is massage therapy covered by MSI or my private health plan?Q2: What is the difference between a relaxation and a treatment session?
Q3: What should I wear?
Q4: What if I have allergies or prefer scent free products?
Q5: Why do I need to fill out a health history form?
Q6: Is it ok to talk during my massage?
Q7: I would like to get a massage but I am uncomfortable with my body.
Q8: Are gift certificates available?
Q1: Is massage therapy covered by MSI or my private health plan?
A: Massage therapy is covered by many health plans. You may already be paying for this service. To find out if your personal health plan gives massage coverage you will need to check your policy, or simply call the toll free number on your card. On some plans, you may require a
doctor's referral. All therapists working at this location are registered massage therapists and are eligible to write insurance receipts to submit to your health plan. In some cases, web billing is available. Massage is NOT covered by MSI, the provincial health plan.
Q2: What is the difference between a relaxation and a treatment session?
A: Relaxation and treatment massages are similar, the main difference is the outcome. If you hope to relax, the treatment will be done to relax you. If you have a particular injury that you need treated, the session will be more focused on the injured area.
When you have an injury, testing will be done to determine the cause of the pain so that treatment can be more focused.
The testing can include assessing your posture, or the length or strength of your muscles, or trying to determine if the pain is caused by something other than muscle tissue, like ligaments or nerves. You will not require special clothing for these tests. The techniques during a treatment session may be uncomfortable at times, but the therapist will provide you with the things to do at home to relieve your discomfort and continue healing.
These may include stretching or strengthening exercises or information about the application of heat or ice. At no time should a massage be painful. Always check with your therapist about what pressure level and techniques feel right for you.
TopQ3: What should I wear?
A: You should dress to your comfort level. Massage can de done over your clothes, or over the sheets or directly on your skin. During massage therapy treatments you are covered with blankets and only the area that is being treated is uncovered. Some clients choose to disrobe completely, others are more comfortable leaving on their undergarments or remaining fully clothed.
Q4: What if I have allergies or prefer scent free products?
A: There are several lotions available - most are hypoallergenic at this location. Some lotions do contain nut oils or scents however so please discuss any allergies or preferences with your therapist.
Q5: Why do I need to fill out a health history form?
A: The health history you complete will help your therapist provide a safe and effective treatment. There are certain drugs and health conditions that may affect your treatment session through what techniques can be used to how you lie on the table. All the information you provide is confidential so please feel free to discuss any concerns you have with your therapist.
This form will need to be updated annually.
TopQ6: Is it ok to talk during my massage?
A: The time that you book with a therapist is YOUR time. Whether you are coming for relaxation or therapy, your session can be improved by you concentrating on what is happening with your breathing, with your muscles, and the whole experience. Some people do this in silence while others find that talking helps relieve some of their pent up stress. It is your time - do whatever feels right, and remember this can change from session to session.
Q7: I would like to get a massage but I am uncomfortable with my body.
A:This is one of the most common feelings that people give as a reason they delay getting care. If you consider your family or work environment you know that there are many body types. Differences in posture, height, weight, skin condition and muscle tone are what makes us so great and so unique. The massage therapists at this office are highly trained health care workers. You will never be judged for who you are! And remember, if you are still uncomfortable with your body or your therapist you can choose to have your treatment done over the sheets or while you are fully clothed.
Q8: Are gift certificates available?
A: Yes!
